Terms and Conditions

Terms & Conditions
Please read these carefully – they are a binding agreement when ordering from Lettices.com.
Lettices.com is owned and operated by Poppy Lettice, a vegan based on the Isle of Wight.
We aim for total customer satisfaction. If you have any suggestions or comments please contact us using the details below:


Website Terms and Conditions of Use
Please read this agreement carefully before accessing or using this site. By accessing or using the site, you agree to be bound by this agreement. The information and services on this site are provided by Lettices.com and its suppliers, subject to your agreement to the terms and conditions below.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card and debit card payment through PayPal or you can use your PayPal account if you have one.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

‘Use By’ Dates
Most products we handle have medium best before dates as they are sold Freshly Made, however, we will only guarantee a maximum of 3 days on delivered goods once they are opened, although our meat products can be frozen and used later than this. Delivered products should all, without exception, be stored in a refrigerator upon receipt.

Bulk Orders
If you intend to order a large amount of one item, we strongly advise you to contact us to check availability, although we can manufacture to order on receipt of payment in advance. We recommend that only organisations or businesses with gross demand buy in Bulk Orders as stock will need to be consumed fairly quickly.

We need up to 7 days to make products fresh to order, then allow a further 3-4 days for despatch and delivery. If you know you are unlikely to be in at the time of delivery, you may provide an alternative delivery address in the checkout, which allows many customers to receive orders at work, or via friends and family. Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption. Orders returned to us will not receive a refund for postage and should you still require the order, postage is charged again. So if you’re at work during the day and there’s no one at home, perhaps your work address would be better, or a relative or neighbour.

You agree that in line with UK legislation we have a maximum of 30 days in which to fulfil your order. Additionally, in the rare event that delivery may be delayed due to the actions or errors of a delivery company that you will allow us reasonable opportunity to intervene and ensure the goods are delivered to you.
Delivery schedules are generally reliable (more so with couriers) but can not be guaranteed. Difficulties in the postal system, especially in the events of strikes or adverse weather are beyond our control, Therefore late delivery is not reason alone for a refund. If you believe your order may be late, do not hesitate to contact us on info@lettices.com, as you will most likely know before we will if a problem is developing.

For ALL parcels the following conditions must be accepted:
If you provide us with incorrect delivery details and the goods are lost, delivered to the wrong address or delayed we shall not be held liable for any costs.
We may replace goods at our discretion but the customer will be required to pay for the full postage.
We may be able to arrange a collection with a courier for LESS than it would cost you – please contact us to discuss this. We would then usually refund the value of the goods less the cost of collection, which will ultimately save you a little money. Additionally the goods will be fully insured in transit. Please note however, that this option is not offered on small items that would travel in first or second class post.

Special Orders
It is important to note that Special Orders such as mixed hampers or gift packages must be paid for in advance, and are not refundable under the Distance Trading rules. We advise you to consider making such an order carefully before placing it, as unless the goods are actually faulty or different to those requested we cannot refund you.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Chilled Goods
The following information is VERY important.
Chilled goods CAN NOT BE RETURNED FOR RESALE AND ARE NOT REFUNDABLE, if you order them you must be in to receive them or you must provide an address where they can be received safely.
Chilled goods are normally sent overnight for a delivery the following day. However in some parts of the UK, in particular parts of Scotland, Northen Ireland and the Isles, next day deliveries ARE NOT POSSIBLE and will take 2, occasionally 3, working days. You are welcome to contact us on info@lettices.com to confirm if you are unsure if this will affect you. If chilled goods are delayed in transit, you MUST accept the parcel and inspect the goods.
We will refund you for any goods that are damaged, however some chilled goods are not susceptible to damage in such short delays (some are only chilled as a precaution or to achieve expiry dates into the future) and we will not refund for those items as we are certain they are safe and fit for use.

Service Agreement
You agree that the